Customer Monitoring
After a customer is created, whether explicitly during onboarding or implicitly during payment processing, Proofenance automatically monitors relevant activity and flags potential risks. We provide real-time alerts to help you maintain compliance and protect your business.
Proactive Customer Monitoring
Automatic Profile Flagging
Stay ahead of compliance risks by automatically identifying customers who require immediate attention due to watchlist matches, expired documents, or suspicious activity patterns.
Real-time watchlist monitoring and flagging- Automatic ID expiration detection and alerts
- Suspicious bank activity pattern recognition
- SAR filing recommendation triggers
Proactive Alert System
Never miss critical compliance issues with instant notifications that keep you informed about customer risk changes and regulatory requirements.
- Instant email notifications for risk changes
- Periodic compliance status statements (opt-in)
- Customizable alert preferences and thresholds
- Multi-channel notification delivery
Continuous Risk Assessment
Maintain ongoing visibility into customer risk profiles with dynamic scoring that adapts to new information and behavioral changes.
- Real-time risk score updates
- Behavioral pattern analysis
- Transaction monitoring and anomaly detection
- Historical risk trend tracking
Compliance Documentation
Demonstrate regulatory compliance and maintain comprehensive audit trails automatically, reducing manual documentation burden and ensuring nothing is missed.
- Automatic compliance snapshot storage
- Complete audit trail generation
- Regulatory reporting preparation
- Historical compliance record maintenance
How Customer Monitoring Works
A comprehensive monitoring system that automatically flags risks and alerts you to potential issues
Customer Creation
Whether created explicitly during onboarding or implicitly during payment, customers are automatically added to our monitoring system.
- Automatic profile creation
- Initial risk assessment
- Baseline behavior establishment
Continuous Monitoring
Our system continuously monitors customer activity, watchlists, and risk indicators to identify potential issues.
- 24/7 automated monitoring
- Real-time risk assessment
- Behavioral pattern analysis
Comprehensive Alert System
Receive immediate notifications about customer risk changes and compliance issues
Watchlist Matches
Immediate alerts when customers appear on sanctions lists, PEP databases, or other watchlists
- PEP identification alerts
- Sanctions list matches
- Adverse media detection
- Law enforcement database hits
Document Expiration
Proactive notifications when customer identification documents are approaching or have passed expiration
- ID document expiration warnings
- Passport renewal reminders
- Address verification updates
- Document re-verification prompts
Suspicious Activity
Alerts triggered by unusual transaction patterns or suspicious bank account activity after payment
- Unusual transaction pattern detection
- Suspicious bank activity alerts
- Cross-client activity monitoring
- SAR filing recommendations
Risk Score Changes
Notifications when customer risk scores change significantly based on new information or behavior
- Risk score threshold alerts
- Behavioral change detection
- Risk trend analysis
- Score change explanations
Advanced Monitoring Capabilities
Comprehensive monitoring features designed to protect your business and maintain compliance
Real-Time Screening
Continuous monitoring of saved customers against updated watchlists and new risk indicators.
Behavioral Analysis
AI-powered analysis of customer behavior patterns to identify unusual or suspicious activity.
Cross-Client Detection
Identify potential risks by detecting the same person across multiple clients and analyzing transaction patterns.
Regulatory Updates
Automatic application of new regulatory requirements and compliance standards to existing customer profiles.
Historical Tracking
Maintain comprehensive historical records of all monitoring activities and risk assessments.
Custom Thresholds
Set custom alert thresholds and monitoring parameters based on your business requirements and risk tolerance.
Flexible Opt-In System
All monitoring features are opt-in, giving you and your customers control over privacy and compliance
Client Control
All monitoring features are opt-in for clients, allowing you to choose which capabilities to enable.
- Selective feature activation
- Custom monitoring parameters
- Client-specific alert preferences
- Flexible compliance requirements
Customer Privacy
Customers can opt out of certain monitoring features while maintaining compliance with regulatory requirements.
- Customer opt-out capabilities
- Privacy preference management
- Regulatory compliance maintenance
- Transparent monitoring policies
Enhanced Compliance Management
Customer monitoring is just one part of Proofenance's comprehensive compliance solution
Continuous Surveillance
Ongoing monitoring of customer activity and risk indicators even after initial transactions.
Proactive Alerts
Immediate notifications about customer risk changes and compliance issues.
Compliance Documentation
Automatic storage of compliance snapshots and complete audit trails.
Enterprise-Grade Security
Built with security and privacy at the core, meeting the highest industry standards
End-to-End Encryption
All monitoring data is encrypted in transit and at rest.
Secure Data Storage
Compliance snapshots and audit trails stored securely with access controls.
Privacy by Design
Customer privacy preferences respected while maintaining compliance requirements.
Regulatory Compliance
Built to meet GDPR, AML, and other regulatory monitoring requirements.
Ready to Get Started?
Implement continuous customer monitoring with Proofenance to protect your business and maintain compliance.