Troubleshooting
Common issues and solutions for Proofenance integration
API Authentication Errors
Common issues with API key authentication and how to resolve them
Solutions:
- Verify your API key is correct and active
- Check that you're using the correct environment (live vs test)
- Ensure your API key has the necessary permissions
Webhook Delivery Failures
Troubleshooting webhook delivery issues
Solutions:
- Verify your webhook endpoint is accessible
- Check that your server returns a 200 status code
- Review webhook logs for specific error messages
Verification Timeouts
Resolving verification session timeout issues
Solutions:
- Check your internet connection
- Ensure the verification URL hasn't expired
- Try refreshing the verification page
Still Need Help?
If you're still experiencing issues, our support team is here to help.